Frequently Asked Questions

Catalyst Support Services provides personalised disability and aged care support designed to help participants live safely, independently, and with dignity. Our supports include personal care, assistance with daily living, domestic help, transport, community participation, community nursing, social support, and in-home assistance. Every service is tailored to the participant’s individual goals, preferences, and support needs so they can maintain independence and quality of life.

We support NDIS participants who are self-managed, plan-managed, or NDIA-managed, as well as privately funded clients and aged care participants where applicable. If you are unsure about your eligibility or how your funding works, our team can help review your situation and explain your options in simple terms so you can access the right support.

Absolutely. You can choose our services whether your NDIS funding is self-managed, plan-managed, or NDIA-managed. You keep full choice and control over how your funding is used while we focus on delivering reliable, person-centred support tailored to your needs and goals. Many participants who manage their own funding choose us because they want consistent support workers, clear communication, and a provider who genuinely listens and responds quickly when support is needed. If you are currently with another provider, we can also guide you through a simple, stress-free switching process.

Yes. Under NDIS choice and control rules, you always have the right to change providers. Our team can help you review your current agreement, understand any required notice period, and organise a smooth transition so there is no disruption to your support. Many participants switch to us when they want more reliable service, better communication, and a stronger person-centred approach.

Support start times depend on your needs, service requirements, and worker availability, but in many cases, services can begin shortly after your agreement is signed and funding is confirmed. Our team always works to arrange support as quickly as possible, especially where urgent assistance is required.

Yes. We believe the right worker match is essential for good support outcomes. We carefully match support workers based on your personality, support needs, communication style, cultural preferences, and schedule. If at any time you feel the match is not right, we will work with you to arrange a better fit.

Yes. We provide a wide range of in-home support services to help participants remain safe and comfortable in their own homes. This may include assistance with showering and personal hygiene, meal preparation, medication support, household cleaning, mobility assistance, and daily routine support. Our goal is always to support independence while ensuring safety and well-being.

Yes. Community participation is an important part of independence and wellbeing, and we support participants to attend medical appointments, shopping trips, social outings, community events, and personal activities. We aim to help participants stay active, connected, and confident in the community.

Catalyst Support Services supports participants across Chinchilla, Roma, Miles, Oakey, Dalby, Ipswich, Toowoomba and surrounding regional communities. If you are unsure whether your location falls within our service area, you can contact our team, and we will gladly confirm availability and discuss your support needs.

Your feedback is very important to us. If you are ever unhappy with any aspect of your support, we encourage you to contact us immediately so we can listen, review the situation, and work with you to resolve the issue quickly. Our goal is always to ensure you feel heard, respected, and supported.

Getting started is simple. You can contact our team by phone, email, or through the website enquiry form to discuss your needs. We will talk through your situation, help you understand your funding if needed, prepare a service agreement, and arrange suitable supports so services can begin as soon as possible. You can also click the link to complete the automated form, and we will call you back: https://form.jotform.com/252981796162873